Customer Support Representative
1 day ago
We are seeking a reliable and customer-focused individual to serve as our primary point of contact for client inquiries, issue resolution, and customer satisfaction.
- Respond to customer inquiries via chat, email, and phone with professionalism and empathy
- Resolve issues promptly, escalating complex cases to appropriate team members when necessary
- Maintain and update customer support records, including case notes and resolution status
- Provide product or service information, ensuring customers have a clear understanding of offerings
- Collaborate with client teams to improve support processes and customer experience
- Proven experience in customer service or support roles
- Strong problem-solving skills and the ability to stay calm under pressure
- Excellent verbal and written communication skills
- Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
- Ability to work independently, manage time effectively, and meet service-level expectations
- Work with a variety of clients across different industries
- Play a vital role in enhancing customer satisfaction and loyalty
- Enjoy flexible work arrangements with opportunities for career growth
Why this role is attractive:
- Make a real difference by providing top-tier customer support
- Opportunities for professional growth and development
- Flexible work arrangements and remote work options
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