Support Customers with Excellence

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000
Customer Service Representative Role

The role of a Customer Service Representative at our organization involves handling customer inquiries and providing excellent service through multiple channels. As a key member of our team, you will be responsible for resolving customer issues efficiently and effectively, while maintaining a professional demeanor at all times.

You will work from home, utilizing your strong communication skills to provide customers with solutions to their problems. Strong proficiency in English is required, both written and spoken. Prior call center experience is essential, as well as the ability to multitask and self-manage effectively.

We are looking for enthusiastic individuals who possess excellent interpersonal skills, are able to remain calm under pressure, and can think critically to resolve complex issues. If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Handle customer inquiries via phone, email, or chat, responding promptly and professionally to customer concerns.
  • Resolve customer issues on the first call through effective problem-solving, using available resources to find solutions.
  • Accurately document interactions and process claims, ensuring that all customer information is up-to-date and secure.
  • Guide customers through options to find the best solutions, utilizing your knowledge of our products and services.
  • Follow scripts, policies, and procedures while using available resources to ensure consistent delivery of high-quality customer service.
  • Protect customer privacy and handle sensitive information appropriately, adhering to company policies and industry regulations.
  • Escalate complex issues to the appropriate team members, working collaboratively to resolve customer complaints.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Good troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
Benefits

This role offers a range of benefits, including:

  • HMO coverage and dependent coverage
  • Dental coverage and in-house dental assistance
  • Meal during training, career growth opportunities, and allowances
  • Performance and loyalty bonuses
  • Employee shuttle services and company events
Additional Information

This job description provides a general overview of the role and is not an all-inclusive list of duties. The employer reserves the right to revise the description at any time. This is not a contract of employment, and either party may terminate employment at any time.

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are based on merit, qualifications, and business needs.

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