Customer Support Professional

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $18,000 - $24,000

This role is perfect for individuals who excel in delivering exceptional customer service and have a passion for resolving complex issues. As a Customer Support Professional, you will be the first point of contact for our users, handling their inquiries, concerns, and feedback with empathy and professionalism.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a remote environment. They should also be proficient in using support tools like Zendesk or similar platforms.

This is an exciting opportunity to join a dynamic team that values innovation, excellence, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about delivering top-notch customer support, we encourage you to apply.

Key Responsibilities:

  • Support & Troubleshooting: Respond to customer inquiries via email, chat, and occasional phone support within agreed SLAs.
  • Resolve Issues Efficiently: Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.

Requirements:

  • 2+ Years of Customer Support Experience: Ideally in SaaS or tech-driven environments.
  • Exceptional Written and Spoken English: Clear, friendly, and professional communication style.
  • Strong Problem-Solving Skills: Ability to diagnose problems and walk customers through solutions.
  • Experience with Support Tools: Familiarity with Zendesk, Intercom, Freshdesk, or similar platforms.

Benefits:

  • Dynamic Team Environment: Collaborative and innovative workspace.
  • Competitive Salary and Benefits: Attractive compensation package.
  • Opportunities for Growth: Career advancement opportunities in a rapidly growing company.
  • Flexible Remote Work Setup: Balance work and personal life with flexibility.

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