Customer Success Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSuccess Full time ₱36,000 - ₱72,000
Job Title: Customer Success Specialist

This is a full-time, permanent position that involves working from home.

  • Monthly Salary: PHP 31,000-36,000
  • Monthly Performance Bonus up to PHP 35,000
  • Internet Reimbursement up to PHP 2,000 per month
  • Annual Paid Company Outing
  • Paid Time Off Up to 8 Calendar Days Per Year

As a Customer Success Specialist, you will be responsible for:

Objection Handling and Credit Rebuilding Sales
  • Engage in inbound calls with customers who have been declined for loans, understanding their concerns and effectively addressing objections.
  • Pitch and sell credit rebuilding products that align with the customer's financial goals and circumstances.
  • Maintain a positive and empathetic approach to turn potential rejections into successful sales.
  • Provide clear and concise financial education to customers about credit rebuilding strategies and the benefits of the offered products.
  • Ensure customers fully understand the product offerings, terms, and how they can improve their credit score.
  • Offer ongoing support and follow-up to guide customers through their credit rebuilding journey.
CRM Management and Process Optimization
  • Accurately document customer interactions, objections, and sales outcomes in the CRM system.
  • Leverage CRM data to identify trends and refine objection-handling techniques for improved conversion rates.
  • Collaborate with the team to optimize sales processes, share insights, and contribute to continuous improvement efforts.
About Us

We are a fintech company revolutionizing financial access for Canadians by providing smart credit-building, mortgage, and lending solutions. We help millions of people struggle with high-interest debt and limited financial options.

Recruitment Process
  • Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
  • Step 2: Interviews and Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
  • Step 3: Offer and Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding.

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