Senior Customer Experience Specialist
1 day ago
Our company seeks a dedicated customer experience expert to join our team.
About the RoleThis key position involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.
Main Responsibilities- Handle customer inquiries in digital and voice channels to provide technical and product support.
- Ask thoughtful questions to troubleshoot and resolve customer issues.
- Stay up-to-date on product changes, new features, and integrations.
- Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
- Take ownership of ensuring customers understand key features and benefits aligned with their goals.
- Minimum 2 years of experience in tech Customer Support or Technical Support role.
- Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
- Excellent English communication skills, both written and verbal, with an empathetic approach.
- Proficiency with support tools and processes like resolution time, customer satisfaction (CSAT), and ticket volume trends.
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