Transforming Customer Experiences

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱4,500 - ₱7,000
Senior Customer Experience Representative

This role is a key contributor to delivering exceptional customer experiences by working closely with the Customer Experience Supervisor and a team of support agents. The Senior Customer Experience Representative ensures every customer interaction is handled with care, professionalism, and a commitment to excellence.

The ideal candidate brings a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints.

Main Responsibilities:
  • Manage customer emails and chats in a highly personalized and professional manner.
  • Taking ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identifying recurring issues or patterns in customer inquiries and collaborating with relevant teams to implement improvements.
  • Championing customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
Required Skills and Qualifications:
  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
Workplace Attributes & Cultural Fit:
  • An enthusiastic, go-getter attitude with a positive impact on team morale.
  • Able to thrive in a fast-paced, start-up environment.
  • Comfortable handling dynamic work environments with competing priorities.

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