Current jobs related to Service Excellence Coordinator - Manila, National Capital Region - HGS Offshore Staffing Solutions

  • Employment Services Coordinator

    7 days ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    The Employment Services Coordinator will play a critical role in supporting the recruitment and HR functions at Ezy Service Centre Corporation. Key responsibilities include creating job postings, screening candidates, and facilitating the onboarding process.Key Responsibilities:Recruitment and Staffing:Create, post, and manage job advertisements across...

  • Service Excellence Coordinator

    17 hours ago

    Manila, National Capital Region, Philippines Trip Group Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Expert to join our team in the Philippines. The successful candidate will be responsible for evaluating Service Advisor performance, providing constructive feedback, and participating in service quality and workflow improvement initiatives.The ideal candidate will have at least 3...

  • Service Excellence Coordinator

    4 days ago

    Manila, National Capital Region, Philippines Chooks to Go Inc. Full time

    Job OverviewChooks to Go Inc. is seeking a dedicated and enthusiastic Restaurant Shift Supervisor to join our team. In this role, you will be responsible for supervising and working closely with the dining team to deliver exceptional customer service and maintain high standards of service quality and efficiency.Main Tasks:Supervise the dining team and...

  • Director of Operations Excellence

    17 hours ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Job Description:Key ResponsibilitiesThe Operations Manager plays a critical role in driving business outcomes and ensuring the success of our clients. Key responsibilities include:Managing people and overall performance of the program span.Providing strategic guidance and support to team members.Ensuring consistent service delivery and meeting client...

  • Import Export Operations Coordinator

    7 days ago

    Manila, National Capital Region, Philippines PATENTLOG PHILIPPINES SERVICE INC Full time

    About the PositionPATENTLOG PHILIPPINES SERVICE INC is seeking a highly skilled Import Export Operations Coordinator to oversee the smooth operation of our import and export services. This full-time role involves ensuring compliance with customs regulations and providing excellent customer service.Responsibilities:Coordinates with shipping lines, lading,...

  • Store Excellence Coordinator

    7 days ago

    Manila, National Capital Region, Philippines CHG Global Inc. (World Balance) Full time

    Key ResponsibilitiesThe Store Manager's duties include:Ensuring store sales meet or exceed targetsProviding exceptional customer service at all timesMonitoring merchandise deliveries and maintaining proper stock levelsEnsuring adequate inventory management and display coordination with Area ManagersConducting orientation sessions for sales...

  • Logistics and Transportation Coordinator

    17 hours ago

    Manila, National Capital Region, Philippines 3M GLOBAL SERVICE CENTER PHILIPPINES Full time

    **Logistics and Transportation Coordinator Job Summary**We are seeking a highly skilled Logistics and Transportation Coordinator to join our team at 3M Global Service Center Philippines. In this role, you will be responsible for coordinating logistics and transportation activities, including managing shipments and resolving issues related to import rules and...

  • Service Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Skills and Talent Employment Pool Inc. (STEP) Full time

    SERVICE COORDINATOR (1)Qualifications:Graduate of any courseWith good oral and written communication skillsMust be personable, flexible, and adaptive to changesVery keen on detailsProficient skills in Microsoft Office, including Microsoft Word and Microsoft ExcelFlexible and with excellent customer service and problem-solving skillsWith pleasing...

  • Service Excellence Director

    6 hours ago

    Manila, National Capital Region, Philippines Sutherland Global Full time

    We are seeking a Service Excellence Director to join our team at Sutherland Global. As a seasoned professional, you will be responsible for leading and executing service excellence initiatives across the enterprise.Responsibilities:Develop and implement service excellence strategies to drive business impact in cost, customer experience, and demand...

  • Process Excellence Coordinator

    6 days ago

    Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

    Pioneer Your Insurance is seeking a highly skilled Process Excellence Coordinator to drive business process improvements across the organization. This role involves working closely with Department Heads and Section Heads to design, document, and review business processes and guidelines that align with the company's objectives.Key Responsibilities:Client...

  • Customer Service Representative

    21 hours ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Administrative Services Coordinator

    1 day ago

    Manila, National Capital Region, Philippines Ipro Networks Pte. Ltd. Full time

    Job Title: Administrative Services CoordinatorJob Type: Full-time, OnsiteJob ID: #149775We are seeking a detail-oriented and organized Administrative Services Coordinator to provide administrative support, manage front desk operations, and ensure the efficient functioning of our office. The ideal candidate will demonstrate exceptional organizational skills,...

  • Excellence in Service Leadership

    6 hours ago

    Manila, National Capital Region, Philippines Poutrix Full time

    Poutrix is committed to delivering high-quality services to our clients, and we're looking for a talented professional to lead our service delivery efforts.The ideal candidate will have excellent influencing and collaboration skills at a strategic level, as well as leadership at a detailed service level.They will be responsible for executing discipline...

  • IT Service Excellence Leader

    15 hours ago

    Manila, National Capital Region, Philippines Manpower Philippines Full time

    Are you passionate about delivering excellent service? Do you have experience in IT Service Management? We are seeking a talented IT Service Excellence Leader to join our team at Manpower Philippines.About the Role:This is an exciting opportunity to work with a dynamic team, leveraging your skills and expertise to drive business growth and success.Key...

  • Treasury Services Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Pointwest Innovations Corp. Full time

    About the PositionWe are seeking an experienced Treasury Services Coordinator to join our team at Pointwest Innovations Corp. This role is responsible for coordinating treasury services, including cash management, disbursements, and collections.Key ResponsibilitiesCash Management: Manage cash transactions, including deposits, withdrawals, and transfers,...

  • Service Coordinator

    21 hours ago

    Manila, National Capital Region, Philippines Le Price International Corp. Full time

    PROJECT BUDGET AND MOBILIZATIONEnsure standard work processes are followed by the team (from audit to project turnover).Ensure all projects have Gantt charts for monitoring; advise the Project Officer In-Charge (POIC) of the due date or completion of the project that was committed to the customer/end user.Ensure all POICs conduct premobilization; check and...

  • Service Delivery Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Skills and Talent Employment Pool Inc. (STEP) Full time

    About the Job:Skills and Talent Employment Pool Inc. (STEP) is seeking a highly skilled and motivated Service Delivery Coordinator to join our team. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and be proficient in Microsoft Office.Responsibilities:Delivering exceptional customer service through various...

  • Administrative Coordinator

    6 days ago

    Manila, National Capital Region, Philippines GROWORX TRAINING SERVICES INC. Full time

    Administrative Coordinator OpportunityGROWORX TRAINING SERVICES INC. is seeking a detail-oriented and organized Administrative Coordinator - Customer Service to join our team.In this role, you will be responsible for providing administrative support to the customer service team, ensuring seamless day-to-day operations and excellent client experiences.

  • Cash Flow Coordinator

    7 days ago

    Manila, National Capital Region, Philippines Likas Yaman Service Corporation Full time

    Job Title: Cash Flow CoordinatorAbout Likas Yaman Service CorporationWe are a leading financial services company in the Philippines, providing expert financial solutions to our clients.Likas Yaman Service Corporation is seeking a skilled Cash Flow Coordinator to join our team. The successful candidate will be responsible for assisting in cash flow...

  • Content Coordinator

    17 hours ago

    Manila, National Capital Region, Philippines EPS STAFFING SERVICE GROUP, INC. Full time

    The ideal candidate will excel in communication and thrive in cross-functional situations. Key responsibilities include coordinating the scheduling, reviewing, and publishing of website content, performing quality checks for relevance and accessibility before publishing, and curating and managing metadata for digital assets.

Service Excellence Coordinator

2 weeks ago

Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time

HGS Offshore Staffing Solutions is seeking an experienced Service Excellence Coordinator to join our team. In this key role, you will be responsible for driving performance targets and delivering exceptional customer experiences.

This exciting opportunity requires a unique blend of leadership, analytical, and communication skills. You will be responsible for leading by example, fostering a collaborative team culture, and driving process improvements to enhance service delivery and operational workflows.

Responsibilities:

  1. Team Leadership: Lead, motivate, and support a team of customer service/technical support agents to meet individual and team goals.
  2. Performance Monitoring & Reporting: Monitor real-time and historical performance metrics, providing feedback and guidance to agents to address gaps.
  3. Coaching & Development: Conduct regular one-on-one coachings/meetings with team members to discuss performance, offer feedback, and create actionable improvement plans.
  4. Customer Issue Resolution: Act as the escalation point for complex or unresolved concerns coming from customers directly and Consumer Regulators organizations.

Requirements:

  • Minimum of 2-3 years of experience in a supervisory or team leader role, preferably in a telecommunications or customer service environment.
  • Strong knowledge of telecommunications products and services.
  • Proven track record of managing teams to meet KPIs and SLAs.
  • Proficient in using CRM systems, workforce management tools, and other contact center technologies.