Strategic Community Liaison

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCommunityEngagement Full time $80,000 - $140,000
Community Engagement Lead Role

The role of a Community Engagement Lead is pivotal in fostering engagement and communication strategies within the community. This position involves acting as a stakeholder for both community member experience and business needs related to community satisfaction, consolidation, and growth.

To be successful, the candidate will work with cross-functional teams to ensure that only approved procedures are followed when communicating with contributors.

  • Promote adaptable strategies to lead, coordinate, and monitor communication with community members
  • Liaise with Technology Development, Delivery, and Marketing departments as community stakeholder to provide requirements and follow-up on deliveries
  • Set and continually manage community members' expectations, while actively working to improve the community experience
  • Follow sourcing strategy to reach project's targets based on past data and research
  • Perform root cause analysis for community escalations and proposing corrective actions
  • Prepare material for presentations regarding community insights for internal and external customers
  • Implement strategies for building and maintaining a large, engaged community
  • Closely collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes
  • Identify and tracking relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
  • Review delivery communication KPIs and workflows, making adjustments as necessary

Key Requirements:

- Excellent communication skills with ability to communicate important project updates both verbally and in writing

- High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization

- Ability to work effectively under pressure to meet tight deadlines and ambitious goals

- Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution

- Excellent coordination and resource planning

- Proficiency and experience with online platform development stages, collecting requirements, and testing

- Ability to work independently

- Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions

- Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

Requirements:

- Minimum Bachelor's Degree or its equivalent

- Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities

- Experience working in a multinational/multicultural virtual working environment

- Experience in working in a cross-functional/matrix organization

- Demonstrated business English language proficiency

Preferred Requirements:

- Strong experience in Customer Service focused positions

- Fluency in a language other than English

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