Customer Experience Trainer

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱18,000 - ₱23,000
Job Title: Customer Experience Trainer

We are seeking a skilled and experienced professional to fill the role of Customer Experience Trainer. As a trainer, you will be responsible for delivering effective training sessions to our trainees, collaborating with co-trainers and managers, and identifying training needs based on business objectives and operational goals.

The ideal candidate will have proven experience in training or leading a team in any field, with strong leadership, interpersonal, and time management skills. They will also possess excellent written and verbal communication skills, as well as the ability to analyze problems and develop strategic solutions.

Key Responsibilities:
  • Conduct engaging and informative training sessions for customer service representatives.
  • Collaborate with other trainers, managers, and leaders to develop and implement training programs.
  • Assess training needs and create customized training plans to meet the requirements of our business.
  • Evaluate the effectiveness of training materials and make recommendations for improvement.
  • Provide regular coaching and feedback to trainees to ensure they meet quality standards.
Requirements:
  • Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
  • Dual screen setup.
  • Headset: any A4Tech or Jabra USB-type headset.
  • Internet connection: Wired connection minimum of 30 Mbps with backup internet.
  • Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Skype, Zoom.

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