Customer Service Trainer

2 weeks ago

Taguig, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

The Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.

Key Responsibilities

  • Develop and deliver onboarding programs.
  • Create training modules on negotiation skills, compliance, and customer service.
  • Conduct refresher training sessions and workshops for existing staff.
  • Provide one-on-one coaching and feedback to improve team member effectiveness.
  • Measure training effectiveness through assessments, feedback, and performance metrics.
  • Maintain training records and prepare reports for management.
  • Work closely with team leaders, QA, and HR to align training with business goals.

Work Setup

  • Amenable to work either in our Mckinley West, Taguig or SM MOA Complex sites
  • Amenable to work in a possible shifting and weekend schedule

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