End-User Technical Assistance Expert

5 days ago


Manila, National Capital Region, Philippines Adventus Pte Ltd Full time

Job Description:

The IT Helpdesk Engineer at Adventus Pte Ltd is responsible for delivering high-quality technical support services to our clients. This includes providing on-site and/or remote technical assistance, deploying and maintaining client computer systems, and ensuring efficient IT operations.

Key Accountabilities:

  • Provide technical support to end-users via phone, email, or on-site visits
  • Diagnose and troubleshoot technical problems using diagnostic tools and techniques
  • Deploy and maintain client computer systems, including hardware and software upgrades
  • Ensure compliance with company policies and procedures

Requirements:

  • Good knowledge of Windows OS, AD, Office 365
  • 2-3 years of relevant working experience, preferably from SI environment
  • Strong problem-solving skills and positive attitude
  • Good coordination and communication skills with internal and external customers
  • Able to work independently with minimum supervision
  • Excellent customer management skills

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