End-User Technical Support

4 days ago


Manila, National Capital Region, Philippines ING Full time
Job Overview and Your Working Environment

The Business Partner Services capability plays a vital role in managing and enhancing the service experience, maintaining strong relationships, making sure services are in-control and meeting or exceeding service level commitments in the Business as Usual and in case of Service Changes.

Your Key Responsibilities
  1. Supporting users in the COO Finance when using ESM ServiceNow ticketing functionality.
  2. Being an active member of the ESM Guild to improve the developing ESM functionality.
  3. Onboarding and supporting (new) teams in using ESM ticketing.
  4. Coaching teams in picking up tickets according to support standards and using ESM.
  5. Developing dashboards in ServiceNow to monitor progress, usage and for data analysis.
  6. Ensuring documentation such as work instructions, manuals and process flows.

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