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Technical Support Expert

1 week ago

Manila, National Capital Region, Philippines DOXA Talent Full time

About the Role

As a Technical Support Expert, you will play a critical role in delivering exceptional customer experiences by providing prompt and accurate solutions to client queries. With a strong background in IT and excellent communication skills, you will effectively troubleshoot and resolve technical issues, often remotely.

Your responsibilities will include deploying workstations, assisting junior technicians, mentoring colleagues, and contributing to process improvements. You will also de-escalate tense situations and transfer calls to the service delivery manager when necessary.

Key Requirements:

  • CompTIA A+ and Network+ certifications
  • Minimum 2 years' experience in IT as a Service Desk/Help Desk Support
  • Bachelor's degree in a related field (preferred)
  • Strong computer aptitude and expertise with Microsoft 365 applications
  • Ability to communicate technical information to non-technical users