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Technical Services Expert

2 weeks ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time

Job Summary: We are seeking a skilled Technical Services Expert to provide support for bug triaging on online client platforms involving Emails from customers/end-users.

About Us

Genpact is a global professional services firm that delivers outcomes to shape the future. Our team of 125,000+ people across 30+ countries is driven by our passion for creating lasting value for clients.

We serve leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Key Responsibilities
  • Support bug triaging on online client platforms involving Emails from customers/end-users.
  • Provide prompt and efficient service to clients on Tier 1 issues, escalating any issues to Tier 2 SMEs or higher as needed.
  • Fulfill and maintain acceptable performance metrics such as quality, productivity, and attendance.
  • Actively seek solutions through logical reasoning and problem-solving capabilities.