Zendesk Optimization Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeOptimization Full time ₱3,200,000 - ₱5,200,000
Job Title

We are seeking an experienced Zendesk Optimization Specialist to refine and maintain our Zendesk instance. The ideal candidate will play a key role in improving support processes, enhancing user and agent experience, and ensuring platform efficiency.

This role involves closely collaborating with internal teams to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Responsibilities
  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Qualifications
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
Preferred Qualifications
  • Zendesk certification is a plus.
  • Experience with customer service metrics and reporting tools.

If interested, please send your updated resume to the appropriate contact person.


About the Position

The ideal candidate will have excellent technical skills, strong communication abilities, and the ability to work independently and collaboratively in a remote environment.

The successful candidate will be responsible for evaluating and optimizing the existing Zendesk setup, implementing best practices, providing technical support, and maintaining up-to-date documentation.

This is a unique opportunity to join a dynamic team and make a meaningful contribution to the organization's success.

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