Technical Support Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,500,000

Our company is seeking a highly skilled technical specialist to refine and maintain our Zendesk instance.

Job Description

The ideal candidate will play a key role in improving our support processes, enhancing the user and agent experience, and ensuring that our platform runs efficiently.

This role involves closely collaborating with our internal team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance to the team on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Required Skills and Qualifications

The following skills are essential:

  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits

This role offers excellent opportunities for professional growth and development.

Our team provides continuous feedback, coaching, and mentoring to ensure that you excel in your position.

How to Apply

If interested, send your updated resume to the provided email address.

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