Resolve Complex Issues

7 days ago

Cebu City, Central Visayas, Philippines beBeeresolution Full time ₱800,000 - ₱1,200,000

Job Title: Resolution Expert

About the Role

The organization seeks a skilled professional to fill the position of Resolution Expert, responsible for managing and resolving complex customer issues in an efficient and effective manner.

This key role involves working closely with cross-functional teams to identify root causes, implement corrective actions, and provide clear communication throughout the process.

Key Responsibilities
  • Act as the primary point of contact for escalated customer issues, ensuring timely responses and resolution within agreed service-level agreements (SLAs).
  • Collaborate with support teams, field teams, and other departments to resolve complex technical issues.
  • Communicate escalation progress and outcomes to stakeholders, including customers, internal teams, and management.
Requirements
  • 5+ years of experience in a customer support or technical support role, with at least 2 years in an escalation or team leadership position.
  • Familiarity with networking concepts, including wireless access points, switching, firewalls, and related technologies.
  • Excellent problem-solving and analytical skills; strong verbal and written communication skills, with the ability to simplify complex technical issues.
  • Exceptional interpersonal skills, with the ability to manage challenging customer interactions effectively.
Skills and Qualifications
  • Technical skills: Familiarity with ticketing systems and CRM tools (e.g., Salesforce, Zendesk).
  • Soft skills: Strong organizational and multitasking abilities; a customer-focused mindset with a passion for delivering excellent service.
Work Environment

The successful candidate will be part of a dynamic team that values collaboration, open communication, and continuous learning.

  • Customer Support Specialist: Issue Resolutions

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeEscalation Full time ₱800,000 - ₱1,200,000

    Job Overview:The Escalation Coordinator will play a pivotal role in our support team, serving as a central point for managing and resolving complex customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while enhancing customer satisfaction and maintaining service agreements.Main Responsibilities:Issue...

  • Technical Support Representative

    1 day ago

    Cebu City, Central Visayas, Philippines MyPass Full time $60,000 - $80,000 per year

    Position Purpose StatementThe key purpose of this role is to provide exceptional support to MyPass Global's Customer base and their workforce and to resolve their technical queries, concerns and issues by providing clear, accurate and relevant information, in accordance with our service level agreements. This role will also be the front-line interface...

  • IT Professional Desktop Support

    16 hours ago

    Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱1,134,000 - ₱1,566,000

    Desktop Support Role SummaryWe seek an experienced IT professional to fill this desktop support position. This role is responsible for providing technical assistance to users, troubleshooting issues, and resolving problems in a timely manner.About the JobThis job involves working as a primary IT resource for a site, handling end-user inquiries, and resolving...

  • Network Service Delivery Expert

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,000 - ₱6,000

    Technical Support SpecialistThe Technical Support Specialist provides expert support to meet service level agreements. Responsibilities include troubleshooting and resolving complex issues related to network hardware, software, applications, and user access.The specialist interacts with various teams to restore service or identify and resolve core...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $35,000 - $55,000

    Customer Service AnalystWe are seeking a highly skilled Customer Service Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job DescriptionAs a Customer Service Analyst, you will be the primary point of contact for our clients, responding to...

  • Technical Support Representative

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱500,000

    Are you passionate about delivering exceptional customer service and resolving technical issues? We are seeking a skilled Technical Support Agent to join our team.Job SummaryThis is an exciting opportunity for a detail-oriented and communicative individual who can work effectively in a fast-paced environment. As a Technical Support Agent, you will be the...

  • L2 Microsoft Support Engineer

    1 day ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per year

    Position OverviewWe are looking for a skilled and experienced L2 Microsoft Support Engineer to join our IT operations team. This role involves handling escalated technical issues, providing in-depth support for Microsoft technologies, and collaborating with Level 1 engineers to resolve complex problems. The L2 Support Engineer will play a key role in...

  • Internet Service Resolution Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱800,000 - ₱1,200,000

    ISP Technical Resolution SpecialistJob DescriptionThis is a mid-senior level full-time job opportunity to work as an ISP technical resolution specialist. As an ISP technical resolution specialist, you will be responsible for managing the resolution of internet service issues on behalf of our customers. This role involves working closely with various Internet...

  • Senior Tax Professional

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeTaxSpecialist Full time ₱800,000 - ₱1,200,000

    Job DescriptionThis role assists the Tax Lead and Finance Operations Manager in ensuring tax compliance for QBE’s international operations in Europe. It involves high complexity tasks, such as tax audits and advisory services.Key ResponsibilitiesReview and prepare complex tax tasks with high urgency.Supervise team members to complete process tasks and...

  • Escalations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewThe Escalation Manager will play a critical role in the company's support team, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs). The Escalation...