Network Service Delivery Expert

2 days ago


Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,000 - ₱6,000
Technical Support Specialist

The Technical Support Specialist provides expert support to meet service level agreements. Responsibilities include troubleshooting and resolving complex issues related to network hardware, software, applications, and user access.

The specialist interacts with various teams to restore service or identify and resolve core problems.

  • Liaise with staff, property management, ISPs, and vendors to communicate and execute change orders efficiently with minimal service disruptions.
  • Perform network monitoring, troubleshooting, and diagnosing issues related to network hardware and ISP services.
  • Adhere to SLAs and address Tier 1 and outsourced support ticket escalations.
  • analyze systemic issues and escalate complex problems to higher-level teams.

Key Qualifications:

  • Excellent English communication skills, both written and oral.
  • Bachelor's degree or equivalent experience in networking.
  • At least 3 years of technical support or customer service experience.
  • Attention to detail, accuracy, and professionalism in task execution.
  • Experience troubleshooting and documenting network issues.
  • Certifications such as CCENT, CCNA, CCNP, Network+.

Preferred Experience:

  • Familiarity with Linux systems and basic scripting skills.
  • Experience troubleshooting with Aruba, Ruckus Virtual SmartZone, Eleven OS, Cisco Meraki.

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