Remote Help Desk Specialist

3 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time $43,920 - $59,200

At Community Phone, we are building the best phone for communities in America.

About the Role

We are looking for Customer Support Representatives who love to delight our landline users.

  • You will track customer concerns and identify trends.
  • Work cross-functionally with other teams to remove customer obstacles.
  • Ensure every customer has an extraordinary experience.
  • Understand why customers wish to cancel and work on solutions to keep them satisfied.
  • Calm under pressure and establish rapport with a variety of people.
  • Prioritize kindness in all interactions.
  • Be adaptable and maintain excellent verbal and written English communication skills.

Our team is passionate about making it easy for communities to communicate.

Key Responsibilities:

  1. Drive calls to resolution.
  2. Listen for opportunities to upsell our customers on additional products and services that save them money and solve their issues.

Requirements:

  • An advanced command of the English language.
  • Skilled multitasking and organizational expertise.
  • Experience using Zendesk or similar technology.

Benefits:

  • A remote-first environment.

Why You'd Love It:

  • The opportunity to make a real difference in people's lives.
  • The ability to work independently while being part of a collaborative team.

Note: The job description provided does not include company name information so this requirement was automatically removed.

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