Technical Documentation Specialist

3 days ago


Pasig, National Capital Region, Philippines HCLSoftware Full time
About the Job

We are looking for a Technical Writer with experience creating end-user, administrator, and developer-facing content, good writing and editing skills, and a keen eye for detail. In this role, you will create, develop, and maintain product-facing documentation and videos for new and existing users.

The Central Engineering Documentation Team supports the following products: Notes, Domino, Designer, Digital Experience, Sametime, Connections, and SafeLinx. This position requires you to handle all aspects of producing product documentation including writing, proofreading, editing, running documentation builds, and managing localization efforts.

  • Write, edit, and review documentation to ensure accuracy and quality.
  • Collaborate with cross-functional teams to create documentation that meets business requirements.
  • Manage localization efforts, ensuring documentation is translated accurately and on time.
  • Stay up-to-date with product developments and changes, adapting documentation accordingly.

Required Skills and Qualifications:

  • Bachelor's degree in Technical Writing or Computer Science or related discipline; or Master's degree
  • Minimum of 3-5 years' hands-on experience working with DITA or MarkDown
  • Excellent writing, editing, and communication skills
  • Knowledge of DITA, MarkDown, HTML 5, GitHub, and Jira

What We Offer:

  • Competitive salary package
  • Company bonuses
  • Performance bonus
  • Huge career growth with work-life balance environment


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