
Client Relationship Specialist
2 days ago
We seek an accomplished Customer Success Manager to contribute to building lasting relationships with clients, driving trust and value.
This is a unique opportunity to gain international exposure, strengthen client ties, and make a meaningful impact in the growing cybersecurity space while working from home.
Key Responsibilities:- Onboarding & Handoff:
- Prepare setup forms and gather essential client information
- Schedule kickoff meetings with clients and delivery teams
- Ensure seamless transition from Sales to Delivery with all relevant details captured
- Establish clear success metrics and onboarding milestones
- Ongoing Relationship Management:
- Act as primary post-sale contact for assigned clients
- Conduct regular check-ins to review progress, address issues, and share updates
- Track and report on defined customer health metrics (to be developed with leadership)
- Proactively identify and address risks to ensure positive customer experience
- Own the renewal process for assigned accounts, ensuring timely completion
- Collaborate with Sales on expansion opportunities or complex negotiations
- Advocacy & Marketing Support:
- Identify and develop customer case studies after successful engagements
- Coordinate with clients for PR and joint marketing opportunities
- Encourage customers to submit reviews on key industry portals
- Feedback & Insights:
- Collect customer feedback and relay actionable insights to internal teams
- Represent the voice of the customer in product and service discussions
- Recommend process improvements based on recurring client needs or challenges
- 5+ years in customer success, account management, or client-facing role in a B2B environment
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities
- Experience driving renewals and customer advocacy programs
- Familiarity with Asana, Slack, and Zoho is a plus
- Experience in cybersecurity, IT, or compliance is a plus
- Familiarity with CRM and customer success platforms is a plus
Essential Attributes: Proactive problem-solver, collaborative, value-driven, organized and detail-oriented
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