Client Relationship Specialist

2 days ago


Makati City, National Capital Region, Philippines beBeeSuccess Full time $60,000 - $80,000
Customer Success ProfessionalAbout the Role

We seek an accomplished Customer Success Manager to contribute to building lasting relationships with clients, driving trust and value.

This is a unique opportunity to gain international exposure, strengthen client ties, and make a meaningful impact in the growing cybersecurity space while working from home.

Key Responsibilities:
  • Onboarding & Handoff:
    • Prepare setup forms and gather essential client information
    • Schedule kickoff meetings with clients and delivery teams
    • Ensure seamless transition from Sales to Delivery with all relevant details captured
    • Establish clear success metrics and onboarding milestones
  • Ongoing Relationship Management:
    • Act as primary post-sale contact for assigned clients
    • Conduct regular check-ins to review progress, address issues, and share updates
    • Track and report on defined customer health metrics (to be developed with leadership)
    • Proactively identify and address risks to ensure positive customer experience
    • Own the renewal process for assigned accounts, ensuring timely completion
    • Collaborate with Sales on expansion opportunities or complex negotiations
  • Advocacy & Marketing Support:
    • Identify and develop customer case studies after successful engagements
    • Coordinate with clients for PR and joint marketing opportunities
    • Encourage customers to submit reviews on key industry portals
  • Feedback & Insights:
    • Collect customer feedback and relay actionable insights to internal teams
    • Represent the voice of the customer in product and service discussions
    • Recommend process improvements based on recurring client needs or challenges
    Requirements:
    • 5+ years in customer success, account management, or client-facing role in a B2B environment
    • Strong communication and relationship-building skills
    • Ability to manage multiple accounts and priorities
    • Experience driving renewals and customer advocacy programs
    • Familiarity with Asana, Slack, and Zoho is a plus
    • Experience in cybersecurity, IT, or compliance is a plus
    • Familiarity with CRM and customer success platforms is a plus

Essential Attributes: Proactive problem-solver, collaborative, value-driven, organized and detail-oriented



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