Automotive Customer Service Representative

4 days ago


Makati City, National Capital Region, Philippines ISTA Solutions Full time

About ISTA Solutions

We are a rapidly expanding outsourcing/offshoring company in search of an experienced Customer Service Representative to join our team.

As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance.

Our culture is focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission.

Job Description

As an Email Support Specialist, your primary responsibility will be to handle customer inquiries and resolve concerns promptly and professionally.

You will provide accurate and detailed information about our products and services to customers, identify and escalate priority issues to the appropriate person, and ensure customer satisfaction and loyalty through effective communication and problem-solving skills.

Requirements

  • At least 1 year BPO experience
  • Email/ticketing support experience
  • A background in automotive, logistics, and e-commerce is a plus
  • Excellent verbal & written English skills
  • Must be detail-oriented and display critical thinking
  • Willing to work on-site in Makati
  • Amenable working night shift


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