Email Support Specialist for Automotive Account
2 weeks ago
Ista Solutions, a leading outsourcing/offshoring company, seeks an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance.
We're committed to creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission.
Job Description:As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving concerns in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via email and other communication channels.
- Provide accurate and detailed information about our products and services.
- Identify and escalate priority issues to the appropriate person.
- Ensure customer satisfaction and loyalty through effective communication and problem-solving skills.
- Meet or exceed individual/team targets.
- A minimum of 1 year BPO experience.
- Experience in email/ticketing support.
- A background in automotive, logistics, and e-commerce is beneficial.
- Excellent verbal and written English skills are required.
- Must be detail-oriented and display critical thinking.
- Willingness to work night shifts.
- Competitive salary and benefits package.
- Health insurance with free dependents.
- Night differential pay.
- Attendance bonus.
- Paid time off.
- Convertible leave credits.
- Performance appraisal.
- Work-life balance.
- Opportunities for career growth.
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