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Automotive Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time
Email Support for Automotive Account

Ista Solutions is an outsourcing/offshoring company seeking a skilled Customer Service Representative to join our team. As a member of our team, you will collaborate with experienced professionals who prioritize employee satisfaction and work-life balance.

We pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a detail-oriented individual who is ready to contribute to our mission.

Responsibilities:
  • Respond to customer inquiries and resolve concerns in a timely and professional manner.
  • Provide accurate information about our products and services to customers.
  • Identify and escalate priority issues to the appropriate person.
  • Ensure customer satisfaction and loyalty through effective communication and problem-solving skills.
  • Meet or exceed individual/team targets.
Requirements:
  • A minimum of 1 year BPO experience.
  • Experience in email/ticketing support.
  • A background in automotive, logistics, and e-commerce is beneficial.
  • Excellent verbal and written English skills are required.
  • Must be detail-oriented and display critical thinking.
  • Willingness to work night shifts.
Benefits:
  • Competitive salary and benefits package.
  • Health insurance with free dependents.
  • Night differential pay.
  • Attendance bonus.
  • Paid time off.
  • Convertible leave credits.
  • Performance appraisal.
  • Work-life balance.
  • Opportunities for career growth.