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Customer Service Representative

1 week ago

Makati City, National Capital Region, Philippines Neksjob Full time

About Neksjob

Neksjob is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences. We are seeking a talented Customer Service Representative to join our team and play a key role in helping us achieve our mission.

Job Description

As a Customer Service Representative, you will be responsible for handling customer concerns and complaints in a professional and empathetic manner. Your primary goal will be to resolve issues efficiently and effectively, ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, or chat
  • Provide product information and guidance to customers
  • Address customer complaints and concerns in a timely and professional manner

Requirements:

  • High School Diploma or equivalent required
  • At least 6 months of call center experience preferred
  • Excellent communication and interpersonal skills

Benefits

We offer a competitive compensation package, including performance bonuses and account-specific allowances. Our company culture values career advancement opportunities, promoting from within, and comprehensive healthcare benefits.