Senior IT Knowledge Manager

15 hours ago

Cabuyao, Calabarzon, Philippines beBeeKnowledge Full time $99,920 - $121,840

The Role of a Knowledge Manager is to develop and implement strategic plans for knowledge management systems. This includes defining policies, procedures, and standards for creating, storing, and disseminating information.

A successful candidate will have hands-on experience in IT service management, particularly in areas such as systems administration and technical support. They should possess strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.

Key Responsibilities
  • Define and Implement Knowledge Management Strategy: Develop a comprehensive strategy for knowledge management that aligns with the organization's goals and objectives.
  • Manage Knowledge Articles: Oversee the creation, review, and publication of knowledge articles, ensuring they are accurate, timely, and relevant to diverse audiences.
  • Foster a Culture of Knowledge Sharing: Promote a culture where employees feel encouraged to share their knowledge and expertise, reducing silos and improving collaboration.
Required Skills and Qualifications
  • ITIL v4 Foundation Certification: Must have ITIL v4 Foundation certification and be familiar with KCS practices.
  • Technical Acumen: Have in-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Possess exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
Benefits
  • Global Exposure: Opportunity to work with a global team and gain exposure to different cultures and perspectives.
  • Remote Work: Flexible work arrangements, allowing for remote work options.

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