Innovative Knowledge Strategist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeKnowledgeManager Full time ₱12,263 - ₱16,451

Key Role:

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  • Develop and execute a comprehensive knowledge management strategy to drive organizational efficiency and service excellence.

Responsibilities:

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  • ">
  • Define, implement, and continuously improve the IT knowledge management framework, aligning with industry best practices and standards.">
  • Oversee the entire knowledge lifecycle, from creation to storage, organization, distribution, and utilization, ensuring seamless access and relevance.">
  • Ensure accuracy, timeliness, and consistency in knowledge articles, leveraging expertise in grammar, syntax, punctuation, and style.">
  • Champion a culture of knowledge sharing, reducing silos and promoting open information exchange across IT teams.">

Requirements:

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  • ">
  • Minimum 3+ years of progressive experience in IT Service Management, with significant dedication to Knowledge Management leadership roles.">
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.">
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.">
  • Demonstrated experience in technical writing, editing, and content quality assurance.">
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.">
  • KCS v6 Practices certification preferred.">

Preferred Qualifications:

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  • ">
  • Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.">
  • Excellent written and verbal communication skills, with ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.">
  • Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.">
  • Proven problem-solving capabilities honed through practical IT experience.">
  • Experience with leading Knowledge Management platforms and ITSM tools.">

Education:

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  • ">
  • Bachelor's degree in information technology, Computer Science, Technical Communications, or related field.">
"],

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