WFM MIS/Reports Manager

Job Description- The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc. and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo...

Job Description- The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc. and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo...

Job DescriptionWe are seeking an experienced WFM MIS/Reports Manager to join our team. In this role, you will be responsible for managing the workflow management (WFM) system, including data analysis, reporting, and dashboards.You will work closely with cross-functional teams to identify opportunities for process improvements and implement changes to enhance...

Work Arrangement: Onsite (QC)Shift Schedule: Flexible | Weekends offEducational Requirement: At least 2 years of college completedWork Experience Required:> Minimum of 5 years experience in workforce management in a BPO set-up> With Excel, WFM tools, Erlang calculations knowledge> Scheduling, forecasting, capacity planning, stakeholder management> Good...

Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources...

Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

Key skillsWorkforce ManagementRTA toolCapacity Planningforecasting.people ManagementWorkforce AnalystMicrosoft PowerPointMicrosoft ExcelStrong Communication Skills (Verbal and Written))CoachingJob Title: Deputy Manager - WFMCampaign: Banking & Financial ServicesWork set-up: Onsite, Eastwood Quezon CityWork schedule: Night shiftSalary: PHP 65k - 85kTarget...

Workforce Services Manager Job DescriptionWe are seeking a highly experienced Workforce Services Manager to join our team at Neksjob Philippines. The successful candidate will be responsible for overseeing our WFM, AP, and QA functional teams, ensuring the successful delivery of all contracts and meeting SLAs across all functions.About This PositionThis is a...

Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

Key skillsWorkforce ManagementRTA toolCapacity Planningforecasting.people ManagementWorkforce AnalystMicrosoft PowerPointMicrosoft ExcelStrong Communication Skills (Verbal and Written))CoachingJob Title: Deputy Manager - WFMCampaign: Banking & Financial ServicesWork set-up: Onsite, Eastwood Quezon CityWork schedule: Night shiftSalary: PHP 65k - 85kTarget...

Key skillsWorkforce ManagementData AnalysisMIS ReportsAnalyticalDashboardsExcellent CommunicationPresentation SkillsMS Office Advanced ProficiencyJob Title: Lead Associate - WFMCampaign: Banking & Financial ServicesWork set-up: Onsite, Quezon CityWork schedule: To be discussedSalary: PHP 35k - 45kTarget start date: ASAPQUALIFICATIONS:• With at least 2...

JOB TITLE: Senior Executive WFMCAMPAIGN: Banking & Financial ServicesSALARY OFFER: 30-45K rangeWORK SET-UP: OnsiteLOCATION: Philippines - Bridgetowne, Quezon CityQUALIFICATIONS:Scheduling/RTA required skills:Real Time Queue Management of multiple skills from different LOBs and channels such as phone and chat. This includes the following:Monitoring agents...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

We're searching for a talented WFM Planning Analyst to join our team at Neksjob Philippines. As a key member of our workforce management team, you'll be responsible for monitoring and optimizing workforce performance to ensure seamless delivery of services.Duties and ResponsibilitiesMonitor real-time workforce performance and make necessary...

**Job Description:**We are seeking a highly skilled Workforce Management (WFM) expert to join our team at TASQ Staffing Solutions. As a WFM Assistant Manager, you will be responsible for managing and optimizing our workforce operations to ensure maximum efficiency and productivity.Key Responsibilities:Develop and implement effective WFM strategies to meet...

Job DescriptionThis position is responsible for efficiently managing the real-time operation and communicating performance results. The selected candidate will be expected to lead, develop, and coach a team of WFM executives.ResponsibilitiesManage attendance policy adherence and real-time efficiency.Take lead in operations governance meetings for scheduling...

Role DescriptionThe successful candidate will be responsible for leading a team of WFM executives, managing attendance policy adherence and real-time efficiency, and taking lead in operations governance meetings for scheduling and real-time management.Key RequirementsMinimum of 5 years' experience in call center / BPO setup with scheduling experience.Minimum...

**Job Overview:**TASQ Staffing Solutions is seeking a talented Operations Efficiency Specialist to lead our Workforce Management team. As a key member of our leadership team, you will drive strategic initiatives to improve operational efficiency and effectiveness.About the Role:Develop and implement process improvements to increase efficiency and...