Customer Support Operations Manager

Job OverviewThe Operations Generalist plays a pivotal role in delivering exceptional customer service and operational support to multiple clients across various channels.Key Responsibilities:Manage client accounts, prioritizing tasks and adapting to diverse client needs.Maintain accurate records of client interactions and service requests.Provide...

At Stranger Soccer, we are a dynamic and hospitality-oriented team seeking a skilled professional to manage the day-to-day operations of our flagship Singapore business.About the RoleThis role will involve working closely with the City Manager and a small team to oversee inventory and revenue management, customer experience and service, as well as other ad...

Job OverviewAs a Business Operations Coordinator, you will play a crucial role in ensuring the smooth execution of business activities and objectives.">Key Responsibilities:Perform operations audit by conducting follow-up calls to customers and understanding their concerns.Prepare and present quality reports of audit findings and recommendations to...

Key Responsibilities:Resolve customer queries efficiently and effectively.Evaluate and address customer concerns through collaboration with internal teams.Develop a comprehensive understanding of B2C operations, prioritizing customer needs.Identify emerging issues and implement solutions to enhance the customer experience.This role involves utilizing our...

Job OverviewThe Customer Support Team Lead role plays a crucial part in developing and leading our client's Customer Support Team. This position is responsible for overseeing day-to-day support operations, guiding support specialists, and ensuring clients and users receive top-tier service.Daily Support OperationsManage and develop a team of customer support...

Operations Management RoleWe are seeking a highly organized and detail-oriented professional to oversee the resolution and documentation of issues, bugs, and SEVs across all projects. This role requires strong operational management skills, collaboration with cross-functional teams, and a deep understanding of operational processes.Key...

Operational Excellence SpecialistThis is a hands-on technical operations role with executive support responsibilities. The ideal candidate will design and run the operational backbone of our client, automate away inefficiency, and own tasks from request to verified outcome.Key Responsibilities:Task Completion: Drive tasks to completion, ensuring clear...

Job SummaryMCI is a leading Business Process Outsourcing company specializing in delivering tailored solutions to meet diverse client needs. With a commitment to excellence and innovation, MCI has established itself as a trusted partner in the industry.We're seeking skilled and customer-focused technical support representatives to provide technical...

Logistics Operations ManagerThe ideal candidate will support the Director of Supply Chain in analyzing, developing, and optimizing end-to-end logistics strategies.Main Responsibilities:Support the management of order management platforms to ensure smooth transaction flows and customer satisfaction.Strategize supply chain operations, including procurement,...

Job Title: Support Specialist">">">Role Overview">We are seeking a highly skilled Support Specialist to join our team. This role requires a professional who is experienced in customer service, CRM management, and lead follow-up.">Key Responsibilities">">Customer Service: Handle inbound and outbound phone calls with professionalism, addressing client...