Operational Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeDetailoriented Full time ₱2,880 - ₱4,320

Job Title: Support Specialist

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  • Role Overview">

  • We are seeking a highly skilled Support Specialist to join our team. This role requires a professional who is experienced in customer service, CRM management, and lead follow-up.

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  • Key Responsibilities">
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    • Customer Service: Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.

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    • CRM Management (HubSpot): Manage leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.

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    • Email Follow-Ups: Draft and send timely, professional email responses to clients and leads.

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    • Lead Coordination: Track and nurture leads through the pipeline, ensuring no opportunities are missed.

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    • Research: Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.

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    • Reporting: Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.

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  • Qualifications">
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    • Experience: In customer service, sales coordination, or CRM management.

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    • Skills: Strong knowledge of HubSpot CRM, excellent communication skills, strong organizational and multitasking skills, ability to research and analyze information clearly.

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    • Requirements: Highly detail-oriented with strong follow-up skills, tech-savvy and comfortable working with online tools and reporting systems.

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  • Benefits">
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    • Full-time Role: This is a full-time position with regular working hours.

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    • Job Type: Employment type is full-time.

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  • Details">
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    • Seniority Level: Associate level position.

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    • Industries: Transportation, Logistics, Supply Chain and Storage.

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    "]],

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