Customer Communications Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeCustomerCommunications Full time ₱50,000 - ₱150,000

Transform Your Career as a Customer Communications Specialist

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Dialpad's innovative Ai-powered customer communications platform empowers businesses to build stronger connections with their customers. Leveraging real-time insights, our clients enjoy unparalleled success. For instance:

  • Over 50,000 companies worldwide rely on Dialpad for effective customer communication.
  • Recognized leaders such as Netflix and Uber utilize Dialpad to drive business growth.
  • Trusted by companies like RE/MAX and Randstad, Dialpad is the go-to solution for customer engagement.

Your Role:

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This position requires owning the accelerated adoption of Dialpad's Contact Center platform across new and existing customers. You will work closely with the frontline new business AE team to help reply to, qualify, pitch, and close Contact Center opportunities. Additionally, you will lead coaching sessions within the team to drive efficiency and share best practices.

Responsibilities:

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1. Own a quota and accountability for accelerating the adoption of Dialpad's Contact Center platform.

2. Support a frontline new business AE team by helping to reply to, qualify, pitch, and close Contact Center opportunities.

3. Lead coaching sessions within the team to drive efficiency and share best practices.

4. Communicate product needs and features to Sales, Product, and Engineering leadership.

5. Provide weekly sales reports and revenue updates, highlighting wins, losses, and revenue attainment.

6. Engage with Product Marketing and Product Managers to relay insights from the market and highlight product needs.

7. Forecast and quantify gaps, risks, and opportunities to inform our Marketing, Product, and Sales strategies.

8. Recommend operational changes to increase revenue performance and attainment.

Requirements:

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1. Multiple years of direct Contact Center (CCaaS) experience, whether direct sales, channel, or customer success.

2. Experience in a quota-carrying, specialized sales role.

3. Passion for driving the adoption of new products.

4. Ability to be a fearless conversationalist and captivating storyteller.

5. Eagerness to share learnings and coach others.

6. Experience in an overlay role where success is as much about your actions as it is about developing the team you support.

7. Ability to gather and deliver feedback on market needs and product dependencies to drive revenue growth.

8. Strong digital communication skills with emphasis on visual and verbal clarity during remote interactions.

9. Able to work in a HYBRID setup (3x a week onsite).

10. Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.

11. Excellent internet connectivity required.

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Benefits and Culture:

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We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.

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Why Apply:

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If you're passionate about transforming customer experiences and have the fundamental traits, drive, and strong ambition we seek, apply today.

Equal Opportunity Employer:

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Dialpad is committed to creating a community of inclusion and an environment free from discrimination or harassment.

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