Customer Care Specialist

2 days ago

Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

JOB SUMMARY

The Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.

The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the documentation of trade returns, and the disposal of bad goods.

JOB RESPONSIBILITIES

CUSTOMER CARE SPECIALIST'S RESPONSIBILITIES

  • Facilitate the resolution of customer complaints.

· Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email particularly those issues related to Supply Chain and Logistics operation.

· Monitor and address all delivery refusals and other trade returns including submission of credit memo requests to Accounting.

· Facilitate the request for debit memo for 3rd party contractors i.e., charges for transport-related damages, short-landed deliveries, and other losses (if any).

· Act as company's Supply Chain representative during coordination meetings with customers

· Act as a conduit of all customer's delivery procedure, paperwork requirements, customer policies and procedure, and cascade the same to Supply Chain operations team for proper alignment and compliance.

· Cascade to Sales and customers all Global Pacific's operational procedures, policies, and guidelines for proper alignment across all stakeholders.

· Attend customer business reviews.

· Act as SPOC in all external compliance audits initiated by Customers and Suppliers.

· Monitor customer satisfaction levels

· Establish and maintain good rapport with customers by using positive language and anticipating their needs.

OTHER FUNCTIONS:

  • Act as a Safety, Health and Environment (SHE) Champion
  • Act as implementor of the company's Quality Policy
  • Drive process improvement initiatives to conform customer requirements and standards

· Provide weekly/monthly KPI reports – major measures on Customer Service Level (CSL), Trade Returns, and complaints resolution.

· Facilitate the disposal and destruction of bad goods, including coordination with company's Finance Department and the BIR.

Applicants must be willing to work in our Jentec Storage located at Jentec Luis 1, Luis St. Brgy. San Miguel, Pasig City

You may also send your resume to

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Employee discount
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training

Work Location: In person

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