Operations Excellence Leader

9 hours ago

Angeles City, Central Luzon, Philippines beBeeExecutive Full time ₱3,000 - ₱5,000
Overview

This role combines strategic leadership with hands-on execution to deliver exceptional service and drive business growth. As the operational anchor of a high-performing team, you will ensure seamless client delivery and optimize systems to scale operations.

About the Role

You will oversee the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently excellent service. This includes monitoring performance metrics, identifying gaps, and implementing corrective action. You will also gather and analyze client feedback to anticipate needs and drive continuous improvement.

Key Responsibilities
  • Delivery Oversight & Client Success
  • Oversight of Executive Partner performance and operational KPIs.
  • Proactive identification and implementation of corrective action.
  • Gathering and analysis of client feedback to inform decision-making.
  • Alignment of internal expectations with delivery outcomes.
  • Team Leadership, Training & Coaching
  • Leadership, mentoring, and inspiration of a remote team of Executive Partners.
  • Design and execution of onboarding programs for new hires.
  • Coaching and performance feedback for team members.
  • Management of conflict and maintenance of a high-performance culture.
  • Operational Systems & Process Optimization
  • Development, refinement, and management of internal SOPs, playbooks, and workflows.
  • Cross-functional collaboration to streamline processes and strengthen operational alignment.
  • Maintenance of dashboards, reporting tools, and automation.
  • Identification and resolution of operational bottlenecks.
  • Escalation Management & Strategic Problem Solving
  • Primary escalation point for client or operational issues.
  • Anticipation and management of risks, expectations, and trust.
  • Elevation of team maturity and resilience under pressure.
Requirements
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience in team leadership or mentorship.
  • Proven stakeholder or client-facing communication experience.
  • Tech fluency with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous work style with ability to adapt to change.
  • Flexibility for urgent needs and ability to work in async environments.
  • Fluent English communication (written and spoken).
  • Experience in remote team environments.
  • Comfort with ambiguity and shifting priorities; operational agility.
  • Ability to level up underperformers through coaching.
  • Assertive communication approach across stakeholders.
  • Understanding of executive expectations and high standards; client maturity.
  • Proficiency with Notion, Slack, Trello, and Google Workspace.
Nice-to-Haves
  • EA coaching experience to support a growing Executive Partner team.
  • Onboarding and training experience to accelerate EP ramp-up.
  • Process improvement skills to support scale and system building.
  • Conflict resolution experience to manage client escalations diplomatically.
  • Agency/BPO background with high-accountability delivery models is beneficial.
  • Bonus: experience as a tech-savvy EA with a strong service mindset.
Hiring Process

We use AI tools to enhance hiring efficiency. Candidates who pass initial evaluations should expect an AI Interviewer as part of our recruitment process.

What We Offer
  • Meaningful work & growth: delivering excellent client experiences.
  • Employees are our biggest asset: career and welfare support.
  • Global reach & local impact: work with global startups from home.

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