Fire Alarm Operations Leader

7 hours ago


Angeles City, Central Luzon, Philippines beBeeFirealarmoperations Full time $80,000 - $130,000

As a Fire Alarm Operations Leader, you will oversee service operations, coordinate technicians, and ensure timely responses to customer inquiries. This role requires strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely.

Key Responsibilities:
  • Answer service calls and assist customers with fire alarm-related inquiries
  • Respond to off-hours answering service calls, ensuring emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians, ensuring efficient deployment of resources
  • Respond to customer emails regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
  • Maintain detailed service records and ensure compliance with industry standards
Requirements:
  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions

This position is ideal for individuals who excel in leadership roles, possess exceptional problem-solving skills, and have a passion for delivering high-quality customer service.

Benefits
  • Opportunity to work in a fast-paced environment with a dynamic team
  • Professional growth and development opportunities
  • A competitive compensation package


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