Professional Customer Service Agent

21 hours ago

Cainta, Calabarzon, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,195,000
Business Support Specialist Job Description

This role is a great opportunity to work with clients who are navigating business incorporation, accounting, and compliance in Australia. The ideal candidate will be able to provide fast, empathetic, and solutions-driven support across languages and time zones.

As a Business Support Specialist, you will be the frontline voice for our clients. You will help entrepreneurs and small to medium-sized enterprises (SMEs) seamlessly navigate company incorporation, accounting, audit, and compliance in Australia. This is a fully remote role where you will leverage digital tools to deliver exceptional customer service.

Sleek is a leading provider of business services. We have around 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. Our team is passionate about delivering high-quality services that meet the needs of our clients. We are committed to sustainable practices and reforestation efforts.

The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

Remuneration is competitive and includes additional financial, wellbeing and lifestyle benefits. Our mission and outcomes for the next 6–12 months are centered on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance in Australia.

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment
Benefits

Humility, kindness, flexibility (remote work, flexible hours), financial benefits, personal growth opportunities, and ongoing AI initiatives. We are a certified B Corp and committed to sustainable practices and reforestation efforts.

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