Remote Customer Service Representative

17 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time $25,000 - $35,000
Customer Service Specialist

We are seeking a dedicated and proactive individual to join our team as a Customer Service Specialist. This role is critical in ensuring that customer inquiries are responded to in a timely and professional manner, particularly focusing on managing client relationships and resolving issues.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, responding to inquiries and providing updates on order status, inventory, and shipping.
  • Coordinate order routing to wholesalers, retailers, and other partners, ensuring compliance with client-specific routing guides and shipping requirements.
  • Monitor order progress using Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.
  • Submit routing requests, schedule carrier pickups, and track shipments to ensure timely delivery.
  • Collaborate with warehouse staff to ensure the accurate picking, packing, and shipping of orders.
  • Manage order exceptions, including cancellations, returns, and changes, while providing updates to clients.
  • Maintain thorough records of client interactions, order updates, and issue resolutions.
  • Work closely with the WMS Manager and warehouse team to streamline processes and enhance service levels.

Requirements:

  • Prior experience in a 3PL, logistics, or supply chain environment is preferred.
  • Familiarity with routing guides, retailer compliance, and shipping requirements for wholesalers is required.
  • Proven ability to build and maintain strong customer relationships with a focus on excellent service.
  • Proficiency in using Warehouse Management Systems (experience with Extensiv or similar platforms is a plus).
  • Strong typing skills (minimum 40 WPM). (Note: A typing test will be required)
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail, organizational, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other communication tools.

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