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Service Delivery Lead

2 weeks ago

Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time
Service Delivery Lead Job Summary

We are seeking a highly skilled Service Delivery Lead to join our team at Tasq Staffing Solutions. This role is critical in delivering exceptional customer service and leading our team to achieve operational excellence.

Main Responsibilities
  • Deliver exceptional customer service by handling customer complaints and providing resolution for escalated calls.
  • Lead a team of associates to execute processes and drive performance.
  • Analyze reports to identify areas for improvement and develop action plans to address them.
  • Mentor and assist new hires to ensure their success.
  • Ensure compliance with all Company policies and procedures.
Requirements
  • Undergraduate or graduate degree with 2-3 years of work experience as a Team Leader.
  • Excellent customer service skills and soft skills.
  • Good working knowledge of computer applications, including MS-Office, Operating Systems, and internet services.
  • Expert knowledge of service procedures and good analytical skills for MIS, number crunching, and reporting.