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Team Lead IT Support Services

1 week ago

Cebu City, Central Visayas, Philippines Conduent Full time

**Our Vision**

We strive to deliver exceptional outcomes for our clients through our dedicated associates and innovative solutions.

Job Description

We are seeking a seasoned IT Operations Supervisor with 3-5 years of experience to join our team in Cebu.

As a key member of our support function, you will oversee the daily activities of your team, ensuring compliance with developed standards.

  • You will implement strategies to achieve the best customer service and mentor/train employees to excel in their roles.
  • Your ability to respond to challenges and report significant issues to senior managers will be vital to the success of our business.
Responsibilities
  1. Supervise a team of IT professionals.
  2. Schedule day-to-day activities and implement strategies for excellent customer service.
  3. Mentor and train employees to enhance their skills and performance.
  4. Ensure weekly goals are met and address any obstacles that may impact goal achievement.
  5. Communicate effectively with senior managers regarding critical business issues.
Equal Opportunity Employer

Conduent is committed to being an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.