Application Support Team Lead

5 days ago


Cebu City, Central Visayas, Philippines Prince Retail Group of Companies Full time

About us

To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.

As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.

Responsibilities
  • Lead and oversee the team responsible for providing technical support and troubleshooting assistance for our organization's enterprise applications.
  • Manage day-to-day operations, ensuring timely issue resolution, and maintaining a high level of customer satisfaction.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 Years of experience in application support or a related IT role, with at least 3 years in a supervisory capacity.
  • Strong technical knowledge of enterprise applications and retail applications.
  • Understanding of database concepts and SQL query languages.
  • Strong technical knowledge of enterprise applications, such as JDA, Netsuite, WMS, Data warehousing, POS Application, etc.
  • Experience in coaching, leading and motivating a team to deliver high-quality support services.
  • Excellent RCA, problem-solving and communication skills.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities.
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Prince Retail Group of Companies Full time

    About UsAs a leading retailer in the country, Prince Hypermart continues to innovate and expand its services to cater to the diverse needs of Filipino customers.We are committed to providing high-quality products at affordable prices while maintaining a strong commitment to customer service and satisfaction.Key Responsibilities:Oversee the technical support...


  • Cebu City, Central Visayas, Philippines E-team Workforce Private Corporation Full time

    We are looking for a talented Software Development Team Lead to join our team at E-team Workforce Private Corporation.About the Role:Leading a team of developers to design, build, and configure applications that meet business process and application requirementsCollaborating with the team to develop and implement solutions that align with business...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    **Job Description:**We are seeking an experienced IT Support Team Lead to join our team at Staff4Me. The ideal candidate will have a strong background in IT support, network infrastructure, and data center operations.**Key Responsibilities:Lead a team of IT support specialists in maintaining the availability and performance of our network...


  • Cebu City, Central Visayas, Philippines Support Services Group Full time

    **Job Overview**We're seeking a skilled IT professional to join our team as an End-User Computing (EUC) Helpdesk Support specialist. As a key member of our technical support team, you'll be responsible for providing innovative solutions and top-notch service to our customers.Responsibilities:Provide timely and effective assistance to customers with various...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    We are looking for a Technical Support Team Lead to join our team at Neksjob Corporation. In this role, you will be responsible for providing technical assistance and support to customers.Job Responsibilities:Analyze and resolve customer issues related to product usage and technical support.Lead a team and ensure efficient resolution of customer...


  • Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job Description:">We are seeking a skilled professional to lead our Customer Service Operations team and provide exceptional customer service experiences.">The ideal candidate will have experience in remote customer service, including phone, online chat, and text-based support, as well as in-person service operations in distribution centers or walk-in...


  • Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

    About the Role:We are seeking a highly skilled and motivated Technical Support Team Lead to drive excellence in our support team.This is an ideal opportunity for a top-performing technical support agent looking to take on leadership responsibilities. No supervisory experience is required, just leadership by example.Key Responsibilities:Provide technical...


  • Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

    About the Role:We seek a highly skilled Technical Support Team Lead to drive excellence in our technical support team.Key Responsibilities:Provide technical guidance and mentorship to team members.Monitor and analyze CSAT, QA, and efficiency metrics to identify areas for improvement.Assist in training and onboarding new team members to ensure they have the...


  • Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

    About the Role:We seek a high-performing Team Lead – Technical Support to drive excellence in our support team. This role is ideal for a top technical support agent with outstanding CSAT or QA ratings. No supervisory experience is required—just leadership by example. Experience in web hosting services is a plus.Key Responsibilities:Provide technical...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    We are seeking APPLICATION SUPPORT SPECIALISTS (Web Development/Programming) with a passion for Tech or Application Support and Customer Success.You will be working with one of our valued clients, a software development company founded in Amsterdam.It is not your ordinary software development company – they build AI-boosted enterprise applications using a...


  • Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full time

    Job Overview:We are seeking an experienced Application Support Engineer to join our team at Qualfon Philippines, Inc.


  • Cebu City, Central Visayas, Philippines Prince Retail Group of Companies Full time

    As a key member of our technical support team, you will be responsible for leading and managing the team's efforts to resolve application issues and improve system performance.You will also be expected to develop and implement strategies to improve team productivity and efficiency.Key Requirements:Bachelor's degree in Computer Science, Information...


  • Cebu City, Central Visayas, Philippines Arch Global Services (Philippines) Inc. Full time

    We are seeking a lead developer to manage our .NET application development team in Cebu.Key ResponsibilitiesThe successful candidate will be responsible for designing, developing, and maintaining the backend of our applications using .NET Core, Azure, and microservices.Main duties include:Leading a team of developers to design and develop scalable and...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • Cebu City, Central Visayas, Philippines E-team Workforce Private Corporation Full time

    Project Role Description:Design, build and configure applications to meet business process and application requirements.Must have Skills:Java Enterprise EditionJob Requirements:Summary:As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    Application Support Specialist (No Code Platform)BSA Solutions Inc.NegotiableOn-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionResponsibilities:Provide timely and effective technical support to customers via phone, email, chat, and remote assistance channels.Troubleshoot and resolve technical issues related to the installation, configuration, and...


  • Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    PHP Application SupportJob Description:We're looking for an experienced Software Engineer who will be working in support of a PHP application. You will be working with current application support and reacting to P1 / P2 / P3 events.We're looking for someone who is highly adaptable and a natural problem solver with a strong technical background and great...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

    On-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionResponsibilities:Provide timely and effective technical support to customers via phone, email, chat, and remote assistance channels.Troubleshoot and resolve technical issues related to the installation, configuration, and usage of our no-code software platform.Diagnose and escalate...