Customer Journey Advocate

24 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

About Us

Traackr is a global technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs.

We are seeking a Customer Support Specialist who is passionate about supporting our customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in our software – this will enable you to deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions, ensuring our new customers hit the ground running.

Responsibilities
  • Demonstrate a deep understanding of our products and services to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of our platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.
  • Work closely with success managers and the operations team to align our service level with business strategy.
  • Identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.
  • Assist the broader success team with various ad-hoc client projects such as usage and adoption reporting, presentation creation, and account analysis.
  • Ensure consistent delivery of service that surpasses customer expectations while maintaining a consistently professional demeanor.

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