Customer Service Team Lead

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $80,000
Job Description

About the Role

We are seeking a highly motivated and experienced customer service leader to join our team. As a leader, you will be responsible for guiding and supporting our customer support teams to deliver exceptional service to e-commerce brands.

Your Key Responsibilities

  • Lead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture within the team.

Required Skills and Qualifications

  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with knowledge of platforms like Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Working Arrangements

Full-time, Monday to Friday | US PST Time Zone

  • Customer Service Team Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerCare Full time ₱33,500 - ₱38,500

    Client Care Team Lead Job DescriptionWe are seeking a highly skilled Client Care Team Lead to join our team. As a Client Care Team Lead, you will be responsible for handling customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.You will provide exceptional customer service that ensures the customer feels heard,...

  • Customer Service Team Lead

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱33,500 - ₱385,000

    Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that customer concerns are resolved efficiently.About the RoleThe Customer Service Team Lead will be responsible for:Providing customer...

  • Customer Service Representative Team Lead Mandaluyong

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Quanta Paper Corporation Full time

    MandaluyongJOB SUMMARYThe Customer Service Representative Team Lead provides direction, instructions, and guidance to the Customer Service Team. Ensure that the team members are providing high-quality customer service in line with the company's Core Values. CSM is responsible for providing a productive and motivating work environment and addressing any...

  • Customer Service Team Lead

    3 weeks ago

    Quezon City, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    3 weeks ago

    Quezon City, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for you.What You'll...

  • Lead Customer Service Team

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000

    Leadership OpportunityDrive Team Excellence as a Customer Service LeadAs a seasoned leader in customer service, you will motivate and mentor our support teams to deliver exceptional results for e-commerce brands. If you have a proven track record of people management and operational excellence, this role is ideal for you.Minimum 3 years of leadership...

  • Customer Service Team Lead

    3 weeks ago

    Caloocan City, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $90,000 - $120,000

    Customer Service Leadership RoleThis is a unique opportunity to take on a leadership role and manage a customer service team. As a Customer Service Manager, you will play a key part in leading the team responsible for delivering high-quality service to our clients.You will oversee the day-to-day operations of the Customer Service team, ensuring efficient...

  • Customer Service Team Lead

    3 weeks ago

    Cotabato City, Autonomous Region in Muslim Mindanao, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead Position

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱3,500,000

    Customer Service Leadership Opportunity">This role requires a strong leader who can guide teams toward success and motivate team members to deliver exceptional customer service for e-commerce brands.">About the RoleThe Customer Service Team Lead will be responsible for leading and monitoring the performance of assigned agents, conducting regular coaching...