Senior Customer Experience Coordinator

7 days ago


Rizal, Philippines beBeeSuccess Full time $800 - $1,300
Customer Success Manager

This role is a key position in the customer success organisation. As a Customer Success Manager, you will be responsible for building strong relationships with your assigned customers and delivering exceptional experiences through Canonical's services.

Responsibilities:
  • Support customers by resolving ticket requests efficiently
  • Enhance documentation on problem-solving, Q&A, and onboarding materials
  • Foster campaigns targeting multiple customers via digital touch-points and activities
  • Identify high-potential and high-risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to Canonical's products and support processes
  • Collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives
  • Maintain regular engagement with your portfolio of customers to ensure risk identification
Requirements:
  • Proven customer-facing experience
  • An empathetic individual with a natural drive to assist others
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and regularly update documentation
What We Offer:
  • Distributed work environment with bi-annual team sprints
  • Personal learning and development budget
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme


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