
Senior Customer Experience Coordinator
7 days ago
This role is a key position in the customer success organisation. As a Customer Success Manager, you will be responsible for building strong relationships with your assigned customers and delivering exceptional experiences through Canonical's services.
Responsibilities:- Support customers by resolving ticket requests efficiently
- Enhance documentation on problem-solving, Q&A, and onboarding materials
- Foster campaigns targeting multiple customers via digital touch-points and activities
- Identify high-potential and high-risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to Canonical's products and support processes
- Collaborate with Sales and Support to develop and deliver engagement plans that meet customer objectives
- Maintain regular engagement with your portfolio of customers to ensure risk identification
- Proven customer-facing experience
- An empathetic individual with a natural drive to assist others
- Passion for technology, infrastructure, and Ubuntu
- Excellent presentation skills
- Strong organisational skills, ability to structure and regularly update documentation
- Distributed work environment with bi-annual team sprints
- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
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