
Experience Coordinator
6 days ago
About Carda Health
Rehabilitation is a challenging process. Only 10% of qualifying patients attend.
We've reimagined rehab at our organization, allowing patients to complete therapy remotely and safely.
Our Team
Our team is comprised of clinicians, data scientists, mathematicians, and entrepreneurs who share a passion for transforming lives through technology and data.
Our Mission
We believe in using technology to improve access to care and change the healthcare industry.
Job Overview
The Member Experience Specialist plays a critical role in daily operations. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide exceptional customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Requirements:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
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