Customer Service Logistics Coordinator

7 days ago

Rizal, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Job Overview

This role is centered around providing exceptional customer service and streamlining logistics operations to ensure seamless delivery experiences.

  • Customers receive clear, timely updates on order status via email.
  • Closely collaborate with logistics partners to optimize delivery schedules and improve overall efficiency.
  • Develop and maintain a weekly logistics spreadsheet for interstate deliveries, ensuring accuracy and timeliness.
  • Work in tandem with warehouse and logistics teams to guarantee prompt and accurate dispatch of orders.
  • Assist with pre-orders by tracking expected arrival times and coordinating deliveries accordingly.
  • Monitor and follow up on deliveries to guarantee timely completion and customer satisfaction.
  • Maintain meticulous records of delivery schedules and customer interactions, providing valuable insights for continuous improvement.
Key Requirements
  • Previous experience in customer-facing roles, logistics, or e-commerce preferred.
  • Experience with Shopify or similar platforms required for efficient order management.
  • Strong written and verbal communication skills essential for crafting professional emails and resolving customer inquiries.
  • Highly organized individuals with exceptional attention to detail and record-keeping skills are highly valued.
  • Proficiency in using spreadsheets for delivery coordination is a must.
  • Ability to multitask, prioritize tasks, and work effectively in fast-paced environments is crucial.
  • Effective problem-solving skills and a customer-centric mindset are essential for success in this role.

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