Remote Customer Engagement Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000
Job Overview

We are seeking a skilled Remote Customer Service Agent to support customer service initiatives for well-known clients.

This role involves assisting customers with inquiries, providing excellent service and contributing to high-impact projects with world-class brands.

The ideal candidate will possess strong communication skills and be able to multitask effectively.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Requirements:
  • Be 18 years or older
  • Have a high school diploma or equivalent
  • Have previous call center experience
  • Have work-from-home experience
  • Have a strong command of the English language
  • Have a typing speed of 20+ WPM
  • Be proficient in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:
  • Work from home flexibility
  • Ongoing training and development opportunities
  • A supportive team environment
  • Opportunities for career growth and advancement
Others:
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

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