Healthcare Support Manager

3 days ago

Angeles City, Central Luzon, Philippines beBeeOperations Full time $100,000 - $120,000
Support Operations Manager

This leadership role is responsible for overseeing and scaling the support operations department. You will serve as the primary escalation point for complex technical, clinical, and operational issues. Your expertise in Zendesk, including automation, reporting dashboards, and macros, is highly valued.

Key Responsibilities:
  • Manage and mentor a team of support specialists to ensure seamless day-to-day operations across all support verticals.
  • Oversee scheduling to guarantee 7-day support coverage.
  • Develop a culture of ownership, clarity, and high accountability within the support team.
Technical and Operational Ownership:
  • Reproduce, document, and troubleshoot technical issues for efficient resolution.
  • Cultivate close collaboration with the engineering team to escalate and track bug fixes, feature requests, and system improvements.
  • Maintain and enhance Zendesk configurations to optimize live-agent support.
  • Proactively update and expand the knowledge base and SOPs based on support insights.
Reporting and Communication:
  • Deliver weekly support metrics and insights during bi-weekly team meetings.
  • Communicate clearly and consistently through Slack, ensuring asynchronous updates are action-oriented and informative.
Cross-Functional Collaboration:
  • Identify inefficiencies and gaps in workflows, processes, and support documentation—propose and implement improvements.
  • Train specialists across all verticals to ensure team adaptability and coverage.
  • Collaborate with Product, Engineering, and Compliance teams to align support functions with company goals and standards.
Required Skills and Qualifications:
  • Minimum 3 years of experience in customer support management, preferably within healthcare or tech.
  • Expertise in Zendesk, including automation, reporting dashboards, and macros.
  • Strong understanding of healthcare workflows, especially urgent care, telehealth, pharmacy, or nursing contexts.
  • Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership.
  • Proactive, energetic, and highly accountable problem-solving approach.
Benefits:

Our company offers retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

As a Support Manager, you will have opportunities to work with top talent and contribute to the growth of our organization.

About the Company:

Our company specializes in providing on-demand telehealth solutions designed to support medical spas and wellness clinics across the U.S. We focus on bridging the gap between providers and patients to enable fast, secure, and high-quality care from any location.

  • Healthcare Support Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeCare Full time $6,600 - $9,700

    Job OverviewWe are seeking a skilled Healthcare Support Specialist to support our team in providing exceptional patient care. As a key member of our remote team, you will be responsible for managing appointment bookings, processing insurance claims, and maintaining accurate patient records.Key Responsibilities:Manage appointment bookings and schedulesProcess...

  • Virtual Assistant

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeMedical Full time $9,600

    Job SummaryA medical virtual assistant works closely with healthcare professionals and health insurance companies to ensure the best interests of patients, healthcare providers, and medical establishments are met.This role involves managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries,...

  • Healthcare Team Manager

    1 week ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $70,000 - $120,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Healthcare Support Professional

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000

    Customer Service Associate Job SummaryThis role requires a highly skilled and empathetic individual to provide exceptional customer service and support in a dynamic healthcare environment.The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to effectively interact with diverse customers and team members.

  • Healthcare Account Manager

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeAccount Full time ₱3,600,000 - ₱4,756,000

    Healthcare Account ManagerDeliver exceptional service to our healthcare clients, utilizing your expertise in account management and AthenaOne EMR system.Key Responsibilities:Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing outstanding customer service.Utilize your knowledge of healthcare accounts to...

  • Healthcare Support Associate

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time $104,000 - $130,878 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...

  • Healthcare Technical Support Professional

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time $45,000 - $65,000

    Technical Support Tier 1 Specialist\We are seeking a skilled technical support professional to serve as the first point of contact for IT support requests from healthcare staff and providers.\\Key Responsibilities:\\\[item]Serve as the initial point of contact for healthcare users seeking technical support.[/item]\\[item]Receive, review, and log all incoming...

  • Healthcare Schedule Manager

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeScheduler Full time ₱360,000 - ₱580,000

    Job OverviewSeeking a meticulous and organized individual to manage healthcare staff schedules.

  • Healthcare Journey Support Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeCare Full time $40,000 - $60,000

    Job OverviewThis role involves supporting patients at the very beginning of their care journey. As a vital part of our team, you will be responsible for ensuring accurate and complete documentation, verifying insurance eligibility, and coordinating with patients and providers.A strong attention to detail and excellent organizational skills are essential for...

  • Healthcare Support Specialist

    3 days ago

    Angeles City, Central Luzon, Philippines beBeePatientCare Full time $40,000 - $60,000

    Job SummaryWe are seeking a skilled Patient Care Coordinator to join our team. This role involves providing exceptional patient care and support in a fast-paced environment.As a Patient Care Coordinator, you will be responsible for answering incoming calls, making outbound calls, responding to patient messages, and scheduling appointments. You will also...