Healthcare Account Manager

3 days ago

Angeles City, Central Luzon, Philippines beBeeAccount Full time ₱3,600,000 - ₱4,756,000

Healthcare Account Manager

Deliver exceptional service to our healthcare clients, utilizing your expertise in account management and AthenaOne EMR system.

Key Responsibilities:

  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing outstanding customer service.
  • Utilize your knowledge of healthcare accounts to navigate the AthenaOne EMR system effectively.
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in our database.
  • Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.

Requirements:

  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and CRM systems.
  • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.

About Us

We are a dynamic team dedicated to delivering exceptional customer service in healthcare account management. If you have a passion for delivering high-quality results and exceeding client expectations, we encourage you to apply today.

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