Drive Growth and Success as a Team Captain

13 hours ago

Quezon City, National Capital Region, Philippines beBeeLeadership Full time $50,000 - $80,000
Lead Your Team to Success

Boldr is a global organization dedicated to delivering exceptional experiences and creating access to meaningful work in communities worldwide.

  • We foster a collaborative environment that encourages growth, innovation, and impactful results.

Our core values drive our success:

  • Authenticity: We prioritize genuine connections and interactions.
  • Curiosity: We thrive in an environment that promotes continuous learning and development.
  • Dynamics: Embracing change and adaptability is key to our progress.
  • Ambitious Vision: Combining operational excellence with forward-thinking strategies.
  • Empathy: At the heart of great partnerships, we emphasize understanding and compassion.
Job Role: Team Leader

As a Team Leader, you will oversee your team's daily operations, serving as a point of escalation for issues outside an agent's authority. You will collaborate with the Client Experience Manager and People Manager to identify growth opportunities for team members.

Key Responsibilities:

  • Team Management: Lead and develop team members to achieve their full potential.
  • Performance Quality Management: Monitor and assess team performance, providing timely feedback and coaching.
  • Logistics: Ensure team members' needs are met, recommending improvements to tools and processes.
  • Internal Coordination: Work with the People Development Manager to develop comprehensive training plans and foster a positive company culture.
  • External Communications: Collaborate with clients to understand their needs, implement policies, and contribute to customer support development.

Required Skills:

  • Critical thinking and problem-solving abilities
  • Passion for learning and client relationships
  • Analytical skills and multitasking
  • Adaptability and attention to detail
  • Teamwork and conflict resolution
  • Excellent verbal and written communication
  • Ability to learn and navigate new technology

Preferred Qualifications:

  • Supervisory experience in a related field
  • Experience supporting SaaS products or troubleshooting
  • Intermediate knowledge of CRM systems and cloud-based applications
  • Willingness to learn about Data Science and Machine Learning
Your Next Challenge Awaits

We are looking for driven individuals who share our passion for growth and achieving our purpose. If you are curious, authentic, and passionate about helping us succeed, we encourage you to apply.

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