Team Leader

1 day ago

Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱1,800 - ₱3,000

Unlock Your Leadership Potential

About This Role

This is a senior leadership position responsible for managing a team of individuals, ensuring their success and growth. You will work closely with the service delivery manager to identify opportunities for team members and create comprehensive training plans. Additionally, you will provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale within the organization.

The ideal candidate will be an analytical and critical thinker with excellent communication skills. They must be passionate about client satisfaction and have experience in providing coaching and leadership supervision. The ability to understand complex ideas and communicate them effectively is essential.

Key Responsibilities

People Management:

  • Identify growth and development opportunities for team captains and team members
  • Monitor attendance and punctuality, as well as other people issues, and escalate them to the HR department as needed

Performance Quality Management:

  • Assess Team Captains' and team members' performance, providing timely feedback through regular coaching and weekly/monthly performance reviews
  • Ensure Team Captains and team members are properly trained and working consistently to meet client needs
  • Guarantee the team meets company and client-specific KPI targets

Logistics:

  • Ensure team members and equipment needs are met to sustain service levels
  • Recommend alternative tools and products to enhance the company's offerings

Internal Coordination:

  • Work with the Senior Manager for People to make recommendations for Team Captains' and team member's career paths and create comprehensive training plans
  • Communicate consistent issues to the Service Delivery Manager in a timely manner
  • Contribute to culture building by embracing core values and practicing competencies of a Boldr leader
  • Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale

External Communications:

  • Be familiar with key client contacts, unique requirements, and operating processes
  • Demonstrate mastery of the company and client's offerings
  • Understand, investigate, and solve complex client requests or complaints, particularly when multiple departments or teams are involved
  • Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager
What We're Looking For

For this role, we seek an individual who embodies our core values: Curious, Dynamic, and Authentic. Ideally, the candidate should possess:

  • A Bachelor's/College Degree in a related field
  • At least 2 years of experience in leadership supervision/roles
  • At least 3 years of client-facing experience
  • At least 2 years of experience providing coaching
  • Basic knowledge of Root Cause Analysis
  • Lean Six Sigma knowledge is a plus
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications
  • Excellent verbal and written communication skills
  • An ability to understand and communicate complex ideas to others
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Excellent interpersonal skills with the ability to easily relate to people at various levels of the organization
  • Paid Time Off
  • Work From Home
  • Training & Development

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