Operations Team Leader Position

5 days ago

Makati City, National Capital Region, Philippines beBeeManagement Full time ₱2,300 - ₱3,456

**Job Overview**

Operations Team Leader Position

Are you an experienced leader seeking a new challenge? Do you have a passion for managing teams and driving performance? If so, we invite you to consider our Operations Team Leader role.

The successful candidate will be responsible for overseeing the activities of a team of Customer Service Representatives (CSRs), ensuring that each individual meets the standards set by the company. This includes monitoring performance against specified metrics, providing support and assistance to improve or exceed metrics, and performing administrative duties such as payroll templates and data reporting on team performance.

As an Operations Team Leader, you will also be responsible for motivating agents to perform at their maximum capacity to fulfill professional growth targets and enhance productivity. You will need to possess strong supervisory and people-management skills, excellent oral and written communication skills, and the ability to adapt to changing work schedules and working hours.

**Key Requirements:**

  • At least one year of call center experience within TIP and/or as a Team Captain/Team Leader in other call centers.
  • Completion of all PEP courses, Client-specific Certification, HR for Non-HR, Basic WFM Orientation, LEAD, Six Sigma Yellow Belt.
  • Bachelor's degree in any field.

**Benefits:**

  • Full-time employment with opportunities for career growth and development.
  • A dynamic and supportive team environment.
  • Competitive compensation and benefits package.

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